Lesson 1: Introduction/The Basics
1 Topic | 9 Quizzes
Lesson 2: Formal vs. Informal Emails
4 Topics | 2 Quizzes
Lessons 3 & 4: Emails of Inquiry + Replying to Emails of Inquiry
2 Topics | 3 Quizzes
Lesson 5: Arranging Meetings via Email
3 Quizzes
Lesson 10: Reporting Trends
3 Quizzes
Lesson 12: Assignment Package
6 Topics
Emails of Complaint (A)
This section explores some of the language commonly found in emails of complaint.
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Question 1 of 1
1. Question
Choose the correct pairs of words in the table below to correctly complete the sentences commonly found in emails of complaint.
regards/attitude attention/problem issue/inconvenience dissatisfaction/received unless/cancel refund/forced complain/quality appreciate/replaced entitled/replacement delivered/urgently terms/service purchased/standard -
- I am writing with to the negative of one of your staff members.
- I hope that you will deal with this promptly as it is causing considerable .
- The photocopier we ordered last week has still not been despite multiple phone calls reminding your team that it is needed .
- Although you advertise yourself as a supplier of top-of-the-line watercraft, the kayak I was well below the I expected.
- I am writing to draw your to a with the functionality of your online shop.
- I would it if the defective coffee machine could be as soon as possible.
- I wish to complain in the strongest possible about the customer our team received at your exhibition venue.
- I believe that I am to an immediate .
- I am writing to express my with the goods this morning.
- I receive the goods by the end of the week, I will have no choice but to my order.
- I am writing to about the of the office chairs we purchased online from your website.
- I insist on a full . Otherwise, I will be to take legal action.
CorrectIncorrect -