Replying to Emails of Complaint (B)
Here we will continue our look at the language found in responses to emails of complaint.
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Question 1 of 13
1. Question
In English, we often find that certain words pair together more naturally than others. In the following sentences, 3 of the 4 choices pair well, and one of the choices is unnatural in English. Click on the 3 options which complete these sentences most naturally.
I am __________ sorry for what has happened.
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Question 2 of 13
2. Question
Click on the 3 options which complete this sentence most naturally.
Thank you for bringing this _________ to my attention.
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Question 3 of 13
3. Question
Click on the 3 options which complete this sentence most naturally.
We can assure you that the __________ were dispatched on time.
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Question 4 of 13
4. Question
Click on the 3 options which complete this sentence most naturally.
We were sorry to hear that the item was __________ when you received it.
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Question 5 of 13
5. Question
Click on the 3 options which complete this sentence most naturally.
This was due to __________ when we processed your order.
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Question 6 of 13
6. Question
Click on the 3 options which complete this sentence most naturally.
I am urgently trying to __________ the problem.
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Question 7 of 13
7. Question
Click on the 3 options which complete this sentence most naturally.
We kindly ask you to return the faulty goods, and we will __________ immediately.
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Question 8 of 13
8. Question
Click on the 3 options which complete this sentence most naturally.
We appreciate that this has caused you considerable inconvenience, but we are unable to accept any __________ on our part.
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Question 9 of 13
9. Question
Drag the following words into the correct order to form a sentence that could be used in a response to an email of complaint.
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for
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very much
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Thank
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my attention.
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matter to
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you
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bringing this
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Question 10 of 13
10. Question
Drag the following words into the correct order to form a sentence that could be used in a response to an email of complaint.
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about the
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concerned to learn
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was very
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problems you
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I
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experienced.
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Question 11 of 13
11. Question
Drag the following words into the correct order to form a sentence that could be used in a response to an email of complaint.
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within the
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and get
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back to you
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next few
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into this matter
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will look
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days.
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I
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Question 12 of 13
12. Question
Drag the following words into the correct order to form a sentence that could be used in a response to an email of complaint.
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inconvenience
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please accept
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caused.
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Once again,
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for the
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our apologies
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Question 13 of 13
13. Question
Drag the following words into the correct order to form a sentence that could be used in a response to an email of complaint.
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assistance.
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looked into
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no further
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Having
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closely, I regret
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that I can be of
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this matter more
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