Online Course: Effective Emailing in English

Lesson 1: Introduction/The Basics
1 Topic | 9 Quizzes
A Quick Note on Email Formatting/Layout
Opening and Closing Emails
Common Mistakes in Emails (A)
Common Mistakes in Emails (B)
Key Phrases in Emails
Attachments (A)
Attachments (B)
Giving News
Cause, Effect, Contrast
Customer-Supplier Sequence
Lesson 2: Formal vs. Informal Emails
4 Topics | 2 Quizzes
Formal/Informal Salutations and Complimentary Closes
Contractions
Personal/Impersonal Language
Formal/Informal Phrases
Formal vs. Informal Emails (A)
Formal vs. Informal Emails (B)
Lessons 3 & 4: Emails of Inquiry + Replying to Emails of Inquiry
2 Topics | 3 Quizzes
The Structure of an Inquiry Email
The Structure of a Reply to an Inquiry Email
Inquiries/Replying to Inquiries (A)
Inquiries/Replying to Inquiries (B)
Inquiries/Replying to Inquiries (C)
Lesson 5: Arranging Meetings via Email
3 Quizzes
Arranging Meetings (A)
Arranging Meetings (B)
Arranging Meetings (C)
Lesson 6: Negotiating / Agreeing to Terms
4 Quizzes
Negotiating (A)
Negotiating (B)
Agreeing to Terms (A)
Agreeing to Terms (B)
Lesson 7: Asking for Payment
2 Quizzes
Asking for Payment (A)
Asking for Payment (B)
Lesson 8: Emails of Complaint
2 Quizzes
Emails of Complaint (A)
Emails of Complaint (B)
Lesson 9: Replying to Emails of Complaint
2 Quizzes
Replying to Emails of Complaint (A)
Replying to Emails of Complaint (B)
Lesson 10: Reporting Trends
3 Quizzes
Reporting Trends (A)
Report Structure (A)
Report Structure (B)
Lesson 11: Indirect (Diplomatic) Language
2 Quizzes
Diplomatic Language (A)
Diplomatic Language (B)
Lesson 12: Assignment Package
6 Topics
Writing Task 1: Convert an Informal/Direct Email to a Formal/Diplomatic Email
Writing Task 2: Replying to an Email of Inquiry
Writing Task 3: Email of Complaint
Writing Task 4: Asking for Payment
Writing Task 5: Reporting Trends
Writing Task 6: Arranging a Meeting
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A Quick Note on Email Formatting/Layout

Online Course: Effective Emailing in English Lesson 1: Introduction/The Basics A Quick Note on Email Formatting/Layout
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Before moving onto the theory and practice of this course, please read the following email, which contains brief notes about the format/layout of a modern business email. After reading this email, you are welcome to move on to the quizzes for this lesson.

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