Emails of Complaint (B)
Here we will take a brief look at how to properly link ideas when making complaints via email.
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Question 1 of 2
1. Question
Match the beginnings of these complaints with their correct endings.
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- instead of the 50 we ordered.
- the fact that we paid for 50.
- there were only 30 in the box that was delivered to our office today.
- However, there were only 30 in the box that was delivered to our office today.
- but there were only 30 in the box that was delivered to our office today.
- Furthermore, 10 of the mugs were broken upon arrival.
- Therefore, I am refusing to pay the invoice.
- so I am refusing to pay the invoice.
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We were only sent 30 coffee mugs…
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We only received 30 coffee mugs in spite of…
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Even though we paid for 50 coffee mugs, …
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We paid for 50 coffee mugs.
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We paid for 50 coffee mugs, …
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Firstly, the quantity of coffee mugs was incorrect.
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The problem with the order of coffee mugs has still not been resolved.
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The problem with the order of coffee mugs has still not been resolved, ….
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Question 2 of 2
2. Question
Choose the correct options provided and type them into the blanks.
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I am writing to complain about the poor service received from your company.
(Firstly/Therefore), the quantity coffee mugs delivered to our office is not correct. Our order, dated June 23rd, clearly states that we require 500 mugs. (In particular/However}, we have only received 200. (Nevertheless/Furthermore), we specifically asked that our company logo be printed on the mugs in aqua blue, but the logos are in fact all printed in pink. To make matters worse, your staff were very unhelpful when I called to inquire about a resolution to this matter. Nobody took responsibility for the mistake, and I was simply passed from person to person. (In fact/However), after 30 minutes I gave up in frustration and ended the call.
The whole matter was treated by your staff as though it was completely unimportant (in spite of the fact that/therefore) we have been your client for more than 15 years. (In particular/Consequently), we are now exploring the possibility of finding a new supplier for our promotional materials and office supplies. (Taking everything into consideration/In reality), we must insist on an immediate replacement order to be delivered within 14 days at the very latest, and we expect to receive an appropriate discount for the troubles caused by this matter.
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