Inquiries/Replying to Inquiries (A)
In this activity, you will have a look at the basic outline of an email of inquiry and a reply to an email of inquiry. Then, using the outlines as guides, you will order sentences to form well-structured emails.
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Question 1 of 2
1. Question
Here is the structure of a well-written email of inquiry. Following the outline, drag the provided sentences into the correct order.
Email of Inquiry 1 Explain how you received the contact details of your recipient. 2 Provide some information about your company and why you are writing. 3 Make a general request for information. 4 Add any special requests or out-of-the-ordinary questions. 5 Close the email, and, when appropriate, make reference to potential future business. Sort elements
- We received your contact details from one of our clients in Lisbon.
- Our company is a well-known distributor of fishing equipment in Estonia. We are interested in…
- Could you please send us information about your range of products, including a price list?
- We would also appreciate if you could provide details regarding delivery times, as well as any minimum order requirements.
- We look forward to hearing from you soon, as we are confident that there is a market for your products here in the Baltic States.
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Question 2 of 2
2. Question
Here is the structure of a well-written reply to an email of inquiry. Following the outline, drag the provided sentences into the correct order.
Replying to an Email of Inquiry 1 Thank the recipient for their email, referring to the date. 2 Explain what you are attaching to your email. 3 Highlight the key points. 4 Answer any specific questions your recipient had. 5 Close the email and make yourself available for future questions/inquiries. Sort elements
- Thank you for your email of December 28th, in which you inquired about our Viking line of fishing equipment.
- I have attached our catalog and current price list as a pdf.
- You will note that our line of FAT MATT fishing nets is currently 50% off through the end of January.
- All of our goods are dispatched within 48 hours of receiving a confirmed order. As per company policy, we are only able to accept orders totaling 3000 EUR or more.
- If you require any further information at all, please do not hesitate to contact me.
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